The Dolder Grand
Efficient call management: How The Dolder Grand offers its guests a better service.
For whom were we allowed to work?
Customer: The Dolder GrandThe Dolder Grand is a 5-star hotel in Zurich which belongs to the company Dolder Hotel AG, Zurich. 450 employees take care of the wellbeing of guests. The hotel offers 175 rooms, culinary delights, relaxing wellness programs and a great view of the city, the lake and the surrounding mountains.
Operator workplaces: 2
UC solution: Avaya Red
talkbase licence: Enterprise
“Thanks to the browser-based solution the operator is no longer tied to a location, which makes the workspace very flexible for us. This is just one simplification of many made possible with the new solution.”
“We are extremely satisfied with the implementation of the web-based communication solution. talkbase enables the efficient and professional handling of calls. We can wholeheartedly recommend talkbase.”