Web-based communication solution for easy call handling. How the IHAG Privatbank forwards calls more efficiently.
For whom were we allowed to work?
Customer: IHAG Privatbank
The IHAG Privatbank, founded in 1949, is a wholly owned subsidiary of IHFS Holding AG, which is owned by Gratian Anda und Carol Franz-Bührle. It was the entrepreneurial spirit of Emil Georg Bührle that shaped the bank from the very outset. Since its foundation, the IHAG Privatbank was far more than a private bank. Today, it offers its customers a broad spectrum of services and financial instruments for all requirements.
Industry: Financial services
Operator workplaces: 3
UC solution: Skype for Business
talkbase licence: Enterprise
Team Leader IT Technology
“talkbase offers precisely what we were looking for — a simple call forwarding concept. Collaboration was always pleasant. We would like to note in particular the fast and competent support provided during the implementation of talkbase and go-live.”
“We are very impressed by the clear layout of the user interface and easy operation of talkbase. Functions like the favorites list, logbook and employee status overview simplify call forwarding enormously.”
Team Leader Cashier & Customer Reception