REPORTING AND ANALYTICS

Whether you need attendant statistics or just have inquiries regarding recent calls, talkbase has it all. A powerful analytics tool enables super operators to search for past phone calls. The web-based attendant statistics module also informs your about the effectiveness of our attendant solution.

Centralized call journal for researches

Super operators are able to access the entire call history of the attendant console. Our analytic tool offers the possibility to search for individual calls or complete call lists using the integrated reporting tool. Comfortable filtering and excel export are available at your fingertips.

Attendant statistics

The optional talkbase attendant statistics module generates reports about the usage of the attendant solution by measuring the performance of each operator and displaying results of your system setup. Choose from several predefined reports or customize them to fit your needs and e-mail or export them directly from the system.